Users that deaf otherwise hard-of-hearing

• We shall establish the customer to the Flight Attendant to make the latest Airline Attendant familiar with the brand new Customer’s need.
• We are going to advise the consumer that he/she has to deplane from the his/the lady appeal or that he/she must continue to be onboard at an advanced town. We cannot, although not, guarantee that he/she wouldn’t deplane on an advanced prevent in the event the he/she chooses to do it.
• We will help the Customer away from their/the lady coming gate to his/this lady deviation door in the event the their/the girl schedule comes to an association. However, the client have to pick your/by herself because which have requested direction when he/she gets to the relationship airport.

Take note: We anticipate the consumer to check out our very own Crew Members’ information to have his personal Security in addition to Safety regarding anybody else.

• We really do not offer custodial care or stay with the consumer towards the routes or in the entrance town just before deviation otherwise throughout an effective layover.
• We really do not escort the customer so you can a certain cluster otherwise check said party’s identification.

People that happen to be deaf otherwise hard-of-hearing will get call all of our Teletypewriter (TTY) matter, step 1 (800) 533-1305, and you can talk to a southwestern Airlines Buyers Associate. Our Buyers Agents will help having and then make reservations and you can responding general questions. People get arrive at the Customer Relations Service from the Interaction Exchange Service via 711.

When booking an alternate scheduling, People may use the fresh new “Special Guidance” link toward Traveler Payment Facts web page to indicate that he/she’s deaf otherwise hard-of-hearing. When booking on the internet, Customers may notice that there can be a connection (known that have a question draw) you to delivers the consumer for the details of the guidelines to own assisting Travelers that have disabilities. Adopting the Customers enjoys chose their/their option(s), the customer is to mouse click “Continue” and you may finish the scheduling processes.

In the event that a scheduling had been created, just click on “Flight | Resort | CAR” hook found on the ideal in our home-page. Up coming, pick “Do Bookings” regarding “Flight” column, type in the desired suggestions, and choose “Remain.” Out of one webpage, click the “Special Advice” connect. Immediately following a customer provides additional their/this lady choice(s), the consumer would be to click “Continue” therefore the recommendations is protected toward Consumers scheduling.

People can also advise us of any disability-relevant take a trip demands at the time of booking from the cell otherwise, in the event that a reservation had been generated, by calling 1-800-I-FLY-SWA (1-800-435-9792) ahead of traveling

I query one Consumers that deaf otherwise hard-of-hearing and want direction choose themselves therefore the form of guidelines it wanted up on arrival on airport, in the door, aboard the newest routes, at any union points, and also at the latest attraction. When the a customers makes reference to their/the girl needs to the Support service Representative on deviation entrance in order to our Airline Crew once up to speed new aircraft, we are able to make sure you introduce an acceptable means of telecommunications. We’re going to make sure the Consumer enjoys quick use of the new same pointers wanted to almost every other Individuals regarding door town and you can onboard the brand new routes (e.g., boarding and you can luggage allege advice, plan changes, airline safety pointers, etcetera.).

Consumers that are blind or possess low sight

Whenever reservation a unique reservation, People can use brand new “Special Direction” hook on Passenger Fee Info webpage to suggest that he/this woman is blind or have reasonable attention. When reservation on https://www.datingranking.net/cs/her-recenze/ the web, People can get notice that you will find a connection (known which have a question mark) one directs the consumer on specifics of our very own procedures having assisting Passengers having disabilities. Following the Buyers keeps selected their/this lady option(s), the client is to mouse click “Continue” and you can finish the booking processes. If the a booking had been written, simply click with the “Flight | Hotel | CAR” connect on the best of our own home-page. Up coming, pick “Perform Bookings” from the “Flight” line, enter in the mandatory advice, and choose “Keep.” Away from one to page, click on the “Special Direction” link. Shortly after a buyers keeps extra their/this lady solution(s), the client would be to click “Continue” in addition to recommendations was protected towards Customers reservation.