Companion assistance is offered by brand new airport curb to help you/off doors and you may ranging from doorways to get in touch routes

Considerably more details can be obtained of our housing regarding Consumers who will be blind otherwise features reduced sight and you can Customers with intellectual disabilities.

I encourage the Buyers being assisted so you’re able to lead the staff within the how best to execute the fresh elevator and you may import. A small wheelchair that will fit down the flights section was offered at all entrance and will be made use of in the event the assistance is required. For every single entrance is also armed with a passenger Import System (PTK), that contains a fall board and you can a transfer sling.

When the a customer demands a seat with a movable section armrest to better facilitate an elevator and you can transfer, the spot of movable aisle armrests is obtainable here.

Preboarding can be obtained getting Users who have a willow particular seating need to accommodate its handicap and you can/or need assistance into the boarding the routes or stowing a keen assistive device. Those Consumers who want more time so you’re able to board are certain to get a great the latest boarding admission having an additional time designation. The newest designation functions as notice to our Operations (boarding) Agent that Customers will likely be allowed to panel before Household members Boarding.

We shall enable it to be one traveling lover to do something because the an enthusiastic “attendant” and you will preboard which have a buyers which have a disability if the Customers requires the person’s assistance both to board otherwise during brand new aircraft. Normally, the customer need help from singular other individual, and you may any extra family members otherwise family members are expected in order to board and their tasked group.

Those people Customers just who be eligible for preboarding gets an alternate boarding citation having a beneficial preboarding designation

Consumers is demand preboarding from your Support service Broker at solution prevent or deviation entrance. All of our Agents was trained to ask reality-trying to find concerns to choose should your Customers meets the new official certification explained more than. The designation serves as alerts to your Operations (boarding) Broker that the Customers are going to be permitted to preboard.

Note: Consumers who are preboarding on account of a need for a certain chair aboard the latest routes will be consult with this new Procedures (boarding) Agent immediately after securing a great boarding pass to your preboarding designation and you will ahead of the beginning of the preboarding to help you aware the fresh Representative to the brand new seating you prefer.

As the Southwestern Air companies doesnt assign seating, preboarding is available for Consumers who need a specific seat so you can complement their disability. Comprehend the Preboarding part above to possess facts.

In the event the a customer that have a handicap simply needs a little extra time for you board, we are going to permit the Consumer to panel just before Members of the family Boarding, within “A” and you will “B” communities

Customers who require more than one chair to accommodate an impairment (e.grams., a buyers that has their/the woman arm from inside the a thrown that extends into area at the side of the consumer) could possibly get proactively buy a supplementary chair(s) to help you alert Southwest of its specific seating you desire. If you find yourself directions getting reservation the second seat on the web can be obtained on all of our People out of Dimensions webpage, People to find an additional chair to suit a disability should fool around with “DXS” rather than “XS” to the Customers center label. Users will get e mail us to own a reimbursement of cost of the other chair bought to accommodate the customer after traveling. If the a customer that have a handicap has concerns about the amount out-of place needed and won’t need to buy a supplementary seat, the client is consult with the consumer Provider Agent at the departure door. Overall, an extra seat can only just be obtained to possess a customers which have a disability in case the Buyers do if not not be able to supply all of our routes. If not, since detailed in our Price regarding Carriage, the acquisition greater than you to definitely chair to the just objective away from guaranteeing additional personal place was blocked.