- Department of Transportation rules around delays of U.S. are murky.
- There’s no official requirement for passengers to receive a refund or reimbursement in a result of a flight delay.
- Here’s what each of the major carriers said they do in the event of a significant delay.
Sarah Cannon was ready to start her vacation last week on Hawaii’s big island. She, along with her in-laws, her husband and their three kids, was ticketed to fly nonstop from Denver to Kona for about a week in the tropics.
Instead, Cannon and her family got to experience an extreme case of 2022 summer travel woes firsthand on a winding journey that involved mechanical issues, three different airplanes, multiple flight crews, an extra layover in California and a series of incremental delays that ultimately added up to almost 24 hours.
